Please inform Whiteley Mill in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. The reception is open Monday to Saturday, from 09:00 to 17:00. You will receive an email or text message with the door codes up to 24 hours prior to your arrival so you can check in outside the reception opening hours. If you have any questions or requirements, staff are located across the road at Whiteley Mill's sister accommodation, The Horse & Jockey. The property is monitored by CCTV 24 hours a day 7 days a week. Please ensure only the number of guests booked stay in your room as extra guests will be charged for.