Legal information
Terms of usePrivacyDescription of the payment procedurePayout Procedure DescriptionFor partners
Rent out propertyUpdated on February 18, 2026.
Payout Procedure Description
This document describes the payout procedure for Owners (Hosts) who independently post Listings on the Livin Platform. For accommodation objects provided through Aggregator Partners, settlements are made between the Company and the Aggregator Partner based on a separate agreement.
To conduct KYC, the Company may engage third-party partner services. The collection, processing, and storage of personal data obtained during verification are carried out in accordance with Livin's Privacy Policy.
The final payout amount may be affected by the following factors: special offers and discounts for long stays; long-term bookings (fees are charged and transferred monthly); income for additional management when profit is shared; changes in payment terms or minimum payout amount; currency conversion; VAT added to the service fee; bank or financial partner fees of the Owner; expedited payout fees; adjustments in case of refunds to Guests or booking cancellations; discount coupons used by the Guest.
1. Fast payout - 3 hours or less.
2. Bank account - 3 to 5 business days.
3. PayPal - within 1 business day.
4. Payoneer - within 1-2 business days.
To receive funds, ensure that at least one payout method is added in your account settings. The status of all transactions is available in the transaction history section. If you have multiple listings and Guests check in on the same day, payouts may be combined. If a minimum payout threshold is set, funds will be sent only after it is reached.
Banks typically do not process transactions on weekends and holidays - in such cases, the payout will be processed on the next business day. Fast payouts and transfers via Payoneer are executed even on holidays and weekends.
Additionally, Payout Providers may conduct their own checks for fraudulent activities (fraud checks), which may also increase the payout processing time.
For payout inquiries, you can contact us by phone: +7 777 747 17 39 or by email: support@livin.kz.
Identity Verification (KYC)
To receive payouts, each Owner must undergo the identity verification procedure (KYC - Know Your Customer). Payouts cannot be made until verification is successfully completed.To conduct KYC, the Company may engage third-party partner services. The collection, processing, and storage of personal data obtained during verification are carried out in accordance with Livin's Privacy Policy.
Payout Calculation
The payout is calculated as the price per night plus any fees set by the Owner (e.g., for cleaning, additional guests, etc.), minus the Livin service fee. The fee is a percentage of the total booking cost and is automatically deducted from the Owner's income. In addition to the accommodation cost, a fee may also be charged to the Guest for using Livin's services. Consequently, the total amount paid by the Guest exceeds the Owner's payout. Information about the payout can be viewed in the transaction history section.The final payout amount may be affected by the following factors: special offers and discounts for long stays; long-term bookings (fees are charged and transferred monthly); income for additional management when profit is shared; changes in payment terms or minimum payout amount; currency conversion; VAT added to the service fee; bank or financial partner fees of the Owner; expedited payout fees; adjustments in case of refunds to Guests or booking cancellations; discount coupons used by the Guest.
Currency Conversion
The base currency for the Platform is the US dollar (USD). In case of a discrepancy between the listing currency and the payout currency, conversion is carried out at the rate set by the Company based on data from an independent currency rate provider and updated daily at 00:00 UTC. The current conversion rate is communicated to the Owner before the transaction is confirmed. To minimize losses during conversion, it is recommended to adjust the payout currency in the pricing settings.Payout Methods
Available payout methods:1. Fast payout - 3 hours or less.
2. Bank account - 3 to 5 business days.
3. PayPal - within 1 business day.
4. Payoneer - within 1-2 business days.
To receive funds, ensure that at least one payout method is added in your account settings. The status of all transactions is available in the transaction history section. If you have multiple listings and Guests check in on the same day, payouts may be combined. If a minimum payout threshold is set, funds will be sent only after it is reached.
Payout Timelines
Livin initiates the payout approximately 24 hours after the Guest's check-in. The time to receive funds depends on the chosen payout method (see the 'Payout Methods' section). For long-term bookings, the payout for the first period is made approximately 24 hours after the Guest's check-in, and then monthly.Banks typically do not process transactions on weekends and holidays - in such cases, the payout will be processed on the next business day. Fast payouts and transfers via Payoneer are executed even on holidays and weekends.
Compensation for Guest Cancellation
If a Guest cancels a booking and, according to the cancellation terms, the Owner is entitled to compensation (cancellation fee), the payout of compensation may be delayed until the end date of the initial booking period. From this date, the payout is made within 5 (five) business days.Checks and Security
Livin may conduct checks before executing a transaction to prevent fraudulent activities. This may cause delays or suspension of the payout. In rare cases, the payout may be canceled. Livin reserves the right to limit the Owner's account regarding fund transfers and to request additional data for identity verification. Such checks are standard practice aimed at preventing fraud and complying with legal requirements.Additionally, Payout Providers may conduct their own checks for fraudulent activities (fraud checks), which may also increase the payout processing time.
Relevance of Payment Details
The Owner is obliged to keep the payment details up to date in the account settings. If the linked bank card has expired, the payout cannot be made until the details are updated. Livin is not responsible for payout delays caused by providing invalid or outdated payment details. It is recommended to update card information in advance when receiving a new card from the bank.Possible Fees
Banks or payment systems may charge additional fees when making payouts. It is advisable to clarify this in advance with your bank to understand the final amount to be received.Payout Providers
| Region | Provider |
|---|---|
| Kazakhstan | Freedom Pay |
For payout inquiries, you can contact us by phone: +7 777 747 17 39 or by email: support@livin.kz.