As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.

• Pool access available from 6:00 AM to 10:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
• Contactless check-in and contactless check-out are available.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Cleaning fee: MXN 1600 per accommodation, per week
• Utility fee: MXN 400 per accommodation, per night
• Resort fee: MXN 1000 per accommodation, per stay

The resort fee includes:

• Beach towels
• Business center/computer access
• Concierge service
• Fitness center access
• In-room bottled water
• Pool access

We have included all charges provided to us by the property.

• Fee for cooked-to-order breakfast: approximately MXN 150 to 400 for adults, and MXN 150 to 400 for children
• Late check-in fee: MXN 400 for check-in between 6:00 PM and midnight
• Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Contactless check-in is available Property does not require health documentation at check-in Professional property host/manager Contactless check-out is available Minimum age for COVID-19 test requirement: 1 Cashless transactions are available Onsite COVID-19 testing (Antigen) is available Service animals are exempt from fees/restrictions Pets not allowed Service animals are allowed