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Talarrubias, Spain

Talarrubias, Spain

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Frequently asked questions

Questions always arise before a trip — we have gathered all the important information in one place.

Help center
  • Livin is a travel platform for booking accommodations: hotels, apartments, and guesthouses around the world. Booking is done online in a few minutes, confirmation is received immediately and is always at hand — in the app and personal account.
  • Specify your travel dates and number of guests — Livin will show available options with current prices. Choose the suitable one and pay online: booking is confirmed immediately, confirmation will be sent to your email and will appear in the 'Trips' section.
  • With a Visa or Mastercard bank card — on the website and in the app. Apple Pay and Google Pay are also available in the app. Some rates offer two-stage payment: part of the amount at the time of booking, the remainder closer to the trip.
  • Yes. Cancellation conditions depend on the rate and are visible before payment: many options offer free cancellation until a specified date, while non-refundable rates are cheaper. You can cancel the booking in the 'Trips' section, and the money will be returned to the card you paid with.
  • Arrive at the check-in time from the confirmation. At the reception desk, state the last name under which the booking was made and show your ID. The confirmation is always available in the app — it can be printed if necessary. If you booked an apartment or accommodation without a reception desk, please contact the details from the booking confirmation in advance to arrange how to get the keys.
  • Yes. When booking, please provide the name and surname of the guest who will check in. The confirmation will be sent to your email — you can forward it to the guest.
  • Write to the support chat in the app or on the website — we will assist with booking, payment, and check-in questions. You can also reach us via WhatsApp and email support@livin.kz.}

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