Updated March 18, 2024

PAYMENT PROCEDURE DESCRIPTION

Payment by bank cards is processed through Freedom Pay. VISA and MasterCard cards are accepted. The online payment service is provided in accordance with the Rules of international payment systems Visa and MasterCard on the principles of confidentiality and security of payment processing, using the most modern methods of verification, encryption and data transmission over closed communication channels. Bank card data entry is performed on the secure payment page of FreedomPay. On the bank card data entry page, you will need to enter the card number, cardholder name, card expiration date, and three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is printed on the card itself. The three-digit security code is three digits located on the back of the card. Next, you will be redirected to your bank's page to enter the 3DSecure code, which will be sent to you via SMS. If the 3DSecure code does not arrive, you should contact the bank that issued your card.

Cases of payment refusal:

1.1. The bank card is not intended for making payments over the internet, which you can find out by contacting your Bank.1.2. Insufficient funds on the bank card. For more information about the availability of funds on your bank card, you can contact the bank that issued the bank card.1.3. Bank card data entered incorrectly.1.4. The bank card expiration date has passed. The card expiration date is usually indicated on the front of the card (this is the month and year until which the card is valid). For more information about the card expiration date, you can contact the bank that issued the bank card.1.5. For questions about payment by bank card and other questions related to the website, you can contact the following phone number: +7 771 718 63 95. The personal information you provide (name, address, phone, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card data is transmitted only in encrypted form and is not stored on our Web server.

Refund rules:

When paying by cards, cash refunds are not allowed. The refund procedure is regulated by the rules of international payment systems. The refund procedure is regulated by the cancellation rules on Livin, posted on the website. If you are entitled to a refund, Livin will return the money to the same account from which the payment was made. Crediting may take some time depending on your bank or card issuer. Refund terms depend on the payment method and region of residence.

Refund terms up to 15 business days:

Major bank cards (including prepaid);Various other payment methods;Apple Pay.