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Last updated on February 18, 2026.
Description of the payment procedure
Payment by bank cards is processed through Livin's certified payment partners. Visa and MasterCard cards are accepted for payment. Mobile payment systems such as Apple Pay, Google Pay, and Samsung Pay are also available.
The online payment service is carried out in accordance with the Rules of the international payment systems Visa and MasterCard, adhering to the principles of confidentiality and security of the payment process, using the most modern methods of verification, encryption, and data transmission over secure communication channels.
Bank card data is entered on a secure payment page. On the page for entering bank card details, you will need to enter the card number, cardholder's name, card expiration date, and the three-digit security code (CVV2 for Visa or CVC2 for MasterCard). All necessary information is printed on the card itself. The three-digit security code is the three digits located on the back of the card.
You will then be redirected to your bank's page to enter the 3D Secure code, which will be sent to you via SMS. If you do not receive the 3D Secure code, you should contact the bank that issued your card.
2. Insufficient funds for payment on the bank card. You can find out more about the availability of funds on your bank card by contacting the bank that issued the card.
3. Bank card details were entered incorrectly.
4. The bank card has expired. The expiration date of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can find out more about the card's expiration date by contacting the bank that issued the card.
For questions regarding payment by bank card and other issues related to the website's operation, you can contact us by phone: +7 777 747 17 39 or by email: support@livin.kz.
The personal information you provide (name, address, phone, email, bank card number) is confidential and will not be disclosed. Your credit card data is transmitted only in encrypted form and is not stored on our web server.
If you are entitled to a refund, Livin will initiate the refund within 10 business days after receiving the request. The refund will be made to the same account from which the payment was made. The actual time for the funds to be credited is up to 15 business days, depending on your bank or card issuer.
The full terms of cancellation and refund are outlined in Livin's User Agreement.
The online payment service is carried out in accordance with the Rules of the international payment systems Visa and MasterCard, adhering to the principles of confidentiality and security of the payment process, using the most modern methods of verification, encryption, and data transmission over secure communication channels.
Bank card data is entered on a secure payment page. On the page for entering bank card details, you will need to enter the card number, cardholder's name, card expiration date, and the three-digit security code (CVV2 for Visa or CVC2 for MasterCard). All necessary information is printed on the card itself. The three-digit security code is the three digits located on the back of the card.
You will then be redirected to your bank's page to enter the 3D Secure code, which will be sent to you via SMS. If you do not receive the 3D Secure code, you should contact the bank that issued your card.
Moment of Fund Deduction
The full cost of the reservation is deducted at the moment of booking confirmation. If there are insufficient funds on the bank card, the reservation is considered unconfirmed.Currency and Conversion
The base currency of the Platform is the US dollar (USD). Prices for accommodation may be displayed in other currencies for informational purposes. The actual amount deducted may differ from the displayed amount due to the conversion rate of your bank or card issuer.Reasons for Payment Denial
1. The bank card is not intended for online payments, which can be confirmed by contacting your bank.2. Insufficient funds for payment on the bank card. You can find out more about the availability of funds on your bank card by contacting the bank that issued the card.
3. Bank card details were entered incorrectly.
4. The bank card has expired. The expiration date of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can find out more about the card's expiration date by contacting the bank that issued the card.
For questions regarding payment by bank card and other issues related to the website's operation, you can contact us by phone: +7 777 747 17 39 or by email: support@livin.kz.
The personal information you provide (name, address, phone, email, bank card number) is confidential and will not be disclosed. Your credit card data is transmitted only in encrypted form and is not stored on our web server.
Refund Policy
When paying by card, cash refunds are not allowed. The refund procedure is governed by the rules of international payment systems. The refund procedure is regulated by the cancellation rules on Livin, posted on the website.If you are entitled to a refund, Livin will initiate the refund within 10 business days after receiving the request. The refund will be made to the same account from which the payment was made. The actual time for the funds to be credited is up to 15 business days, depending on your bank or card issuer.
The full terms of cancellation and refund are outlined in Livin's User Agreement.
Payment Partners
| Country | Payment Partner |
|---|---|
| Kazakhstan | Freedom Pay |